Frequently Asked Questions

Petal provides babies a safe, loving start when families need time, space and support.

Petal provides specialised short-term care for babies while māma and whānau work through challenging circumstances and make informed choices.

Referrals can be made by social workers, GPs, hospital staff, social service providers, community workers, or directly by whānau.

Once a referral is received, specific documentation must be completed. This paperwork gives Petal permission to provide care and ensures we do so safely and legally.

It’s important to note that the parent or māmā remains the legal guardian at all times.

We care for non-mobile babies, typically from birth to around 12 months of age, depending on their stage of development.

The standard care period is up to 45 days, with the possibility of an extension approved by our trustees.

Some whānau have received additional support for 30–40 days, depending on their situation.

Each care plan is developed collaboratively with the referring agency, social service providers, whānau, and Petal’s Engagement Manager.

Initial meetings usually take place at Petal or a partner agency’s office.

We take cultural needs seriously and strive to provide support that honours each baby’s identity and background.

Petal does not conduct home visits. If there are care or safety concerns, visits are typically made by the referring social worker.

Yes. We warmly encourage visits when māmā is well and the environment is safe for both baby and staff.

When appropriate, we can bring the baby to visit māmā in hospital or rehabilitation settings to support bonding and attachment.

If māmā is unable to travel, we try to assist by transporting the baby for visits, when possible.

Yes, Petal primarily serves the Auckland region. However, in special cases and depending on capacity, we have supported whānau outside Auckland.